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PPC Is Not Advertising

Remember when we called the internet an “Information Superhighway?” Let’s roll with that analogy for insights into how you could do better getting traffic to your site.

When you have a store along any highway, it’s smart to know how much traffic rolls by. You also want at least a count of competitors. Net Craft (Jan/2016) estimates there are 906,616,188 websites along the information superhighway; the average person visits less than 96 of them a month.

Not Great Odds

But, hey, you can beat those odds with PPC Ads, right? The idea behind PPC is that when people search on what you sell, you can get ‘em off the highway and onto your website for a few dollars a click.

What you need to understand is that PPC is NOT advertising at all. It is, therefore, not a great choice as a primary source of traffic for your website.Continue Reading

CitiBank shows how to fail at failing in the Costco Visa-Amex conversion 

In preparing for battle I have always found that plans are useless, but planning is indispensable.”

Dwight D. Eisenhower

It seems so simple: All CitiBank needed to do was convert an estimated 11 million card members to their new credit cards—all on the same day.

What could possibly go wrong?

It seems CitiBank failed to plan. So, they planned to fail.Continue Reading

Delight your customers by covering them with GLUE

Whether a purchase is big or little, the magic of customer delight comes from little extras. Delivering them is a simple matter including GLUE in every experience.

Deep in Cirque du Soleil’s GLUE

My kids and I capped a week of Disney magic by seeing La Nouba in Orlando. Maybe that’s why we weren’t surprised by Cirque du Soleil’s GLUE—a practice as much a part of Disney as Mickey’s ears.Continue Reading

How many customers do you gift away?

https://charliemoger.com/wp-content/uploads/2012/06/CSM-Gifting-Away-Customers.mp3

A client recently asked, “why is it the customers I’m nicest too wind up being the most difficult?”

He went on to describe how those same “difficult” clients were often the first to drop him for a competitor.

The answer, to paraphrase Shakespeare, lies not in our clients, but in ourselves.Continue Reading

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Your intrepid correspondent

I head both MogerMedia, Inc. and Wizard of Ads Gulf Coast, based in Houston, Texas. We develop winning advertising strategies and creative for the best clients on earth.

Grooveyard of posts past

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