A whole computer that fits in one room. When I was a kid, it was hard to believe computers could get that small. My kids can’t believe they were ever that big. Today, mobile computing is taking things a giant leap smaller.
Remember when having a fax was a big deal? How about email? Your next step: a own mobile app of your own. I created the adMISSIONs iPhone app on my own in less than 15 minutes using about that many clicks. Why does it matter? It’s all about service and credibility.
The mobile battlefield
The mobile screen is a growing battleground for your customer. Already there are applications to scan the bar code or take a picture of a product in your store and compare its price at stores nearby and on the web. If you expect me to buy it from you, there better be a reason beyond price.
Gone are the days of Name That Tune in my family. My son and I reach for our iPhones and Shazam tells us the name of the song, the artist, album and where we can buy it right now. Last weekend I heard a perfectly restored recording of Edith Piaf singing La vie en rose. It was on my iPhone before the song was over.
What an app really gives you
While having the adMISSIONs iPhone app in the app store gives me a chuckle, having one of your own gives your brand something important: parity. There are God only knows how many apps in the iPhone App store. Your app stands shoulder-to-shoulder with every one of them. And, you stand shoulder-to-shoulder in customer perception too. According to AdAge, major magazine publishers see apps as a way of drawing eyes back to their magazines. So, why shouldn’t they draw them to you?
REI, a customer service hero of mine, has two iPhone apps. Pizza Hut and Starbucks have apps for ordering from your phone. Southwest Airlines has one that pings every time there’s a ticket deal. CNN pushes alerts for breaking news. ESPN will alert me if the Astros win the pennant. (I’m taking their word for it on that one in lieu of demonstrable team performance.)
In their hand or out of mind
The point is, a mobile app puts your service promise and product knowledge in the hands of customers anywhere they go. Since getting your app set up is so easy, what’s stopping you? I created mine with AppMaker. Or, if you want to create an app for multiple mobile platforms, check you MotherApp. Follow the link and stake your turf on the technological frontier of customer service.
Housekeeping note: The Wednesday Weekly Reader is moving. It is now the Friday Reader. Gathering a week’s stories and providing them as a summary at the end of your week makes more sense than doing so in the middle.
Thanks for reading adMISSIONs.